LivePerson Voice AI
EsternoLivePerson is a powerful conversational AI platform that unifies customer experiences across messaging, voice, and digital channels, automating routine queries and scaling agent capacity up to three times. With advanced Voice AI, text-to-speech capabilities, and seamless human handoffs, it boosts CSAT by up to 20 points while handling billions of secure conversations monthly. Ideal for enterprises seeking efficient, omnichannel customer service that drives cost savings and satisfaction.
Descrizione
LivePerson is a powerful conversational AI platform that unifies customer experiences across messaging, voice, and digital channels, automating routine queries and scaling agent capacity up to three times. With advanced Voice AI, text-to-speech capabilities, and seamless human handoffs, it boosts CSAT by up to 20 points while handling billions of secure conversations monthly. Ideal for enterprises seeking efficient, omnichannel customer service that drives cost savings and satisfaction.
Funzionalità principali
- Unifies digital experiences across channels
- Automates customer service tasks
- Scales agent capacity up to 3x
- Boosts CSAT by 20 points
- Voice AI and text-to-speech automation
- Enterprise-grade security (GDPR, HIPAA, PCI DSS)
Casi d'uso principali
- 1.High-volume customer service automation
- 2.Omnichannel engagement including voice and messaging
- 3.Accessibility and multilingual support
- 4.Conversational commerce
- 5.Reducing call volumes through voice-to-digital
LivePerson Voice AI fa al caso tuo?
Ideale per
- Enterprise brands and traditional enterprises seeking scalable AI
- High-volume customer service operations
- Brands using omnichannel messaging and voice
Non ideale per
- Small businesses or teams new to AI due to setup complexity
- Users sensitive to billing and contract terms
Funzionalità distintive
- AI-powered chatbots
- Real-time insights and sentiment analysis
- CRM integrations like Salesforce
- Seamless handoffs to human agents with context preservation
- Voice analytics and conversational intelligence
Prezzi
Bronze
Silver
Gold
Punti salienti del feedback
Più apprezzati
- AI automation frees agents for complex cases, improving efficiency
- Multi-channel integration provides real-time insights
- Leaders in G2 Grids for AI agents and chatbots (4.9/5 ratings)
- 30% cost reduction, 90% automation rate, 25% CSAT boost
- Handles over a billion conversations monthly
Critiche comuni
- Complex setup, configuration, and performance management
- Billing difficulties and contract issues
- Only 43% of consumers find chatbots easy to use
- Auto-closing chats cause message delays