eesel AI
Externaleesel AI is a powerful AI copilot for customer support teams, automating ticket triage, drafting responses, and resolving issues with up to 81% autonomy after processing over 70 million tickets. It integrates seamlessly with tools like Zendesk, Freshdesk, Slack, and Google Docs, while its blog writer generates complete, SEO-optimized articles with images, embeds, and brand context in one prompt. Trusted by over 1,000 teams, eesel delivers 50-80% time savings, making it essential for scaling support and content creation efficiently.
Description
eesel AI is a powerful AI copilot for customer support teams, automating ticket triage, drafting responses, and resolving issues with up to 81% autonomy after processing over 70 million tickets. It integrates seamlessly with tools like Zendesk, Freshdesk, Slack, and Google Docs, while its blog writer generates complete, SEO-optimized articles with images, embeds, and brand context in one prompt. Trusted by over 1,000 teams, eesel delivers 50-80% time savings, making it essential for scaling support and content creation efficiently.
Key capabilities
- Customer support automation including triage, copilot, and chat bubble
- Internal knowledge chat trained on docs and past tickets
- End-to-end blog post generation with SEO, images, and assets
- Seamless integrations with helpdesks and productivity tools
Core use cases
- 1.Automating high-volume ticket handling and resolutions
- 2.Speeding up support agent responses and searches
- 3.Onboarding and assisting internal teams via chat
- 4.Creating full SEO-optimized blog articles quickly
Is eesel AI Right for You?
Best for
- Customer support teams handling high ticket volumes
- Teams using Zendesk, Freshdesk, or similar platforms
- Companies seeking internal AI for knowledge and onboarding
- Blog and content creators needing full articles with SEO/assets
Not ideal for
- Very small teams with low support volume
- Users with poorly structured or private knowledge bases
- Teams requiring multiple bots or custom branding removal
Standout features
- One-click setup that learns from existing data
- 81% average autonomous ticket resolution
- Integrations with Zendesk, Freshdesk, Confluence, Shopify, Google Docs, Slack
- Blog writer with research, SEO, brand voice adaptation, images/tables/embeds
- Predictable pricing with no hidden fees
Pricing
Team
Business
Custom
User Feedback Highlights
Most Praised
- Quick setup and accurate, context-aware responses
- Significant 50-80% time savings on support tasks
- Generates complete, high-quality blog posts with minimal editing
- Boosts productivity and speeds up team onboarding
- Reliable integrations and performance for trusted teams
Common Complaints
- Limited to one free trial blog post; credits needed for more
- Occasional accuracy issues, hallucinations, or setup crawling problems
- High costs and usage limits that hinder scaling
- Only one bot per account; cannot remove branding
- Struggles with private/large knowledge sources or unstructured data