Listen Labs

External

Listen Labs is an AI-powered platform that accelerates customer research by recruiting participants from a 30M+ global network, conducting multi-modal AI-moderated interviews, and delivering actionable reports in under 14 hours. It supports video, audio, and text formats across 50+ languages, enabling deeper insights with 3x longer responses and real-time analysis. Ideal for product managers, marketers, and UX teams at enterprises like Microsoft and Canva who need scalable qualitative research with emotional context and compliance (SOC 2, GDPR).

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CategoryResearch & Data Analysis
Listen Labs

Description

Listen Labs is an AI-powered platform that accelerates customer research by recruiting participants from a 30M+ global network, conducting multi-modal AI-moderated interviews, and delivering actionable reports in under 14 hours. It supports video, audio, and text formats across 50+ languages, enabling deeper insights with 3x longer responses and real-time analysis. Ideal for product managers, marketers, and UX teams at enterprises like Microsoft and Canva who need scalable qualitative research with emotional context and compliance (SOC 2, GDPR).

Key capabilities

  • AI-powered participant recruitment from 30M+ global network
  • AI-moderated multi-modal interviews (video, audio, text)
  • Automated insights generation: themes, personas, highlights, reports in hours
  • Multi-language support (50+) with transcription and translation

Core use cases

  1. 1.Usability testing
  2. 2.Concept testing
  3. 3.Brand tracking
  4. 4.Multi-market segmentation
  5. 5.Consumer journey mapping
  6. 6.Creative testing

Is Listen Labs Right for You?

Best for

  • Product managers, marketers, UX teams for fast scalable qual research
  • B2B tech insights agencies scaling across time zones

Not ideal for

  • Teams needing deep contextual usability with on-screen awareness and mobile app testing

Standout features

  • Supports stimuli like videos, images, Figma prototypes
  • Real-time personalized follow-ups during interviews
  • Outputs include executive reports, slide decks, highlight reels
  • Integrations and bring-your-own respondents
  • Auto-transcribe and translate 100+ languages

User Feedback Highlights

Most Praised

  • Scales interview capacity 3x, collects 5x more data
  • Compresses hours of work into minutes
  • Uncovers qual/quant insights in real time
  • Enables real-time analysis in client meetings
  • Fast insights in non-English markets
  • Responses 3x longer than average

Common Complaints

  • Infrastructure buckled under high load with errors and rate limiting
  • Temporary blacklists and 10-12 hour cooldowns
  • Limited depth in contextual usability testing
  • Scarce independent user reviews