LivePerson Voice AI
ExternalLivePerson is a powerful conversational AI platform that unifies customer experiences across messaging, voice, and digital channels, automating routine queries and scaling agent capacity up to three times. With advanced Voice AI, text-to-speech capabilities, and seamless human handoffs, it boosts CSAT by up to 20 points while handling billions of secure conversations monthly. Ideal for enterprises seeking efficient, omnichannel customer service that drives cost savings and satisfaction.
Description
LivePerson is a powerful conversational AI platform that unifies customer experiences across messaging, voice, and digital channels, automating routine queries and scaling agent capacity up to three times. With advanced Voice AI, text-to-speech capabilities, and seamless human handoffs, it boosts CSAT by up to 20 points while handling billions of secure conversations monthly. Ideal for enterprises seeking efficient, omnichannel customer service that drives cost savings and satisfaction.
Key capabilities
- Unifies digital experiences across channels
- Automates customer service tasks
- Scales agent capacity up to 3x
- Boosts CSAT by 20 points
- Voice AI and text-to-speech automation
- Enterprise-grade security (GDPR, HIPAA, PCI DSS)
Core use cases
- 1.High-volume customer service automation
- 2.Omnichannel engagement including voice and messaging
- 3.Accessibility and multilingual support
- 4.Conversational commerce
- 5.Reducing call volumes through voice-to-digital
Is LivePerson Voice AI Right for You?
Best for
- Enterprise brands and traditional enterprises seeking scalable AI
- High-volume customer service operations
- Brands using omnichannel messaging and voice
Not ideal for
- Small businesses or teams new to AI due to setup complexity
- Users sensitive to billing and contract terms
Standout features
- AI-powered chatbots
- Real-time insights and sentiment analysis
- CRM integrations like Salesforce
- Seamless handoffs to human agents with context preservation
- Voice analytics and conversational intelligence
Pricing
Bronze
Silver
Gold
Reviews
Based on 0 reviews across 0 platforms
User Feedback Highlights
Most Praised
- AI automation frees agents for complex cases, improving efficiency
- Multi-channel integration provides real-time insights
- Leaders in G2 Grids for AI agents and chatbots (4.9/5 ratings)
- 30% cost reduction, 90% automation rate, 25% CSAT boost
- Handles over a billion conversations monthly
Common Complaints
- Complex setup, configuration, and performance management
- Billing difficulties and contract issues
- Only 43% of consumers find chatbots easy to use
- Auto-closing chats cause message delays