Moveworks

External

Moveworks is an enterprise-grade AI assistant platform that unifies search and autonomous actions across business apps, automating IT, HR, and workflow support end-to-end. It integrates seamlessly with tools like Slack, Teams, and ServiceNow to resolve employee requests instantly, reducing ticket volumes by up to 50% and freeing teams for strategic work. Trusted by over 350 organizations including 10% of the Fortune 500 and used by 5M+ employees, it delivers rapid time-to-value in about 8 weeks with multilingual support and enterprise security. Ideal for large-scale deployments seeking high ROI on AI automation.

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CategoryBusiness Management
Moveworks

Description

Moveworks is an enterprise-grade AI assistant platform that unifies search and autonomous actions across business apps, automating IT, HR, and workflow support end-to-end. It integrates seamlessly with tools like Slack, Teams, and ServiceNow to resolve employee requests instantly, reducing ticket volumes by up to 50% and freeing teams for strategic work. Trusted by over 350 organizations including 10% of the Fortune 500 and used by 5M+ employees, it delivers rapid time-to-value in about 8 weeks with multilingual support and enterprise security. Ideal for large-scale deployments seeking high ROI on AI automation.

Key capabilities

  • Unified search and action in one workspace
  • Reasoning Engine that plans, executes, and adapts autonomously across workflows
  • Deploy customizable enterprise-scale AI agents with pre-built templates and connectors
  • Integrations with key enterprise apps and 1000+ AI agents in Marketplace
  • Omnichannel and multilingual support (100+ languages)

Core use cases

  1. 1.Automating IT and HR ticket resolution and deflection
  2. 2.Workflow automation across Slack, Teams, and ServiceNow
  3. 3.Employee self-service for workplace and finance issues
  4. 4.Reducing tier-1 support load for strategic focus

Is Moveworks Right for You?

Best for

  • Large enterprises (Fortune 500 companies)
  • Organizations using Slack, Teams, ServiceNow
  • Teams seeking scalable AI for IT/HR/finance automation

Not ideal for

  • Smaller organizations due to high cost
  • Users with legacy systems requiring heavy integration

Standout features

  • Rapid time-to-value (~8 weeks)
  • Security certifications: ISO 27001, SOC 2, HIPAA, GDPR, FedRAMP In Process
  • No-code Agent Studio for custom agents
  • Analytics and ROI tracking
  • Scalable to enterprise-wide deployment

User Feedback Highlights

Most Praised

  • Easy to implement and use, even without prior experience
  • High user satisfaction (91%), saves significant time
  • Strong security, scalability, and ROI for enterprises
  • Automates workflows, reduces human intervention and ticket volume

Common Complaints

  • Slow response times and intermittent delays
  • Requires significant fine-tuning and integration effort for non-standard setups
  • Expensive for smaller organizations