ChatBot
外部ChatBot.com is an AI-powered platform that lets businesses build intelligent chatbots for 24/7 customer support with human-like responses and seamless handoffs to live agents. Featuring a no-code visual drag-and-drop builder, multichannel support across websites, Messenger, Slack, and Shopify, and rich integrations with tools like Salesforce, HubSpot, and Zapier, it automates routine queries to reduce workload and boost sales. Ideal for small to medium enterprises aiming to enhance customer engagement and satisfaction without technical expertise.
説明
ChatBot.com is an AI-powered platform that lets businesses build intelligent chatbots for 24/7 customer support with human-like responses and seamless handoffs to live agents. Featuring a no-code visual drag-and-drop builder, multichannel support across websites, Messenger, Slack, and Shopify, and rich integrations with tools like Salesforce, HubSpot, and Zapier, it automates routine queries to reduce workload and boost sales. Ideal for small to medium enterprises aiming to enhance customer engagement and satisfaction without technical expertise.
主な機能
- AI-powered 24/7 customer support with human-like responses
- Seamless handover to human agents
- Multichannel deployment (website widget, Facebook Messenger, Slack, Shopify)
- Visual drag-and-drop no-code builder
- Extensive integrations (Shopify, Salesforce, HubSpot, Zendesk, Zapier)
主な用途
- 1.Customer support (FAQs, order tracking, troubleshooting)
- 2.Sales (lead qualification, product recommendations, scheduling)
- 3.Marketing (lead capture, personalized outreach, proactive offers)
ChatBot はあなたに合っていますか？
おすすめの用途
- Small to medium businesses with easy no-code needs
- Customer support teams automating routine queries
- Ecommerce users (e.g., Shopify) for order tracking and sales
向いていない用途
- Large enterprises needing complex bot flow management
- Facebook-heavy marketing campaigns
- Budget-conscious small teams due to pricing
際立った特徴
- AI Assist for training from website, docs, knowledge base
- One-click templates for common flows
- Rich messages including carousels and product suggestions
- Analytics and chat performance reports
- Free 14-day trial without credit card
料金プラン
Team
Starter
Business
Enterprise
レビュー
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最も高く評価された点
- Intuitive drag-and-drop flow builder for beginners
- Strong AI with intent/entity recognition and knowledge base training
- Reduces support team workload for complex issues
- Easy integration with LiveChat and proactive messaging
- Improves customer satisfaction (e.g., 93% in case studies)
- Reliable support via live chat and documentation
よくある不満
- No comprehensive overview of all chatbot flows for large projects
- Limited marketing features especially on Facebook
- Some reports of poor customer service and no refunds
- Struggles with complex or very recent queries
- Pricing seen as expensive starting at $52/month