Clearstep Smart Access Suite

External

Clearstep Smart Access Suite is an AI-powered virtual triage platform that delivers 24/7 symptom assessments and care navigation with over 95% accuracy, based on Dr. Barton Schmitt protocols. Patients complete checks in 1-3 minutes via chat or voice, receiving tailored routing to appropriate care levels, real-time bookings, and EMR integrations. It empowers health systems, hospitals, and pharmacies to boost patient acquisition, satisfaction (NPS 4x average), and ROI up to 10x by optimizing flows and reducing unnecessary ER visits.

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CategoryHealth & Wellness
Clearstep Smart Access Suite

Description

Clearstep Smart Access Suite is an AI-powered virtual triage platform that delivers 24/7 symptom assessments and care navigation with over 95% accuracy, based on Dr. Barton Schmitt protocols. Patients complete checks in 1-3 minutes via chat or voice, receiving tailored routing to appropriate care levels, real-time bookings, and EMR integrations. It empowers health systems, hospitals, and pharmacies to boost patient acquisition, satisfaction (NPS 4x average), and ROI up to 10x by optimizing flows and reducing unnecessary ER visits.

Key capabilities

  • 24/7 AI symptom triage
  • Level-of-care routing and navigation
  • Real-time appointment booking
  • EMR/CRM/scheduling integrations

Core use cases

  1. 1.Patient intake and self-service triage
  2. 2.Call center deflection and workload reduction
  3. 3.Virtual care optimization and patient acquisition
  4. 4.Resource allocation in hospitals and pharmacies

Is Clearstep Smart Access Suite Right for You?

Best for

  • Health systems and hospitals
  • Retail pharmacies
  • Call centers facing shortages
  • Virtual-first care models

Not ideal for

  • Complex networks with diverse care options
  • Diagnosis-focused needs
  • Basic self-triage without enterprise scale

Standout features

  • Built on Dr. Barton Schmitt protocols (>95% accuracy)
  • Over 500 symptom triage protocols
  • Fast NLP assessments (fewer questions)
  • Multilingual, secure, all-ages support
  • Clinical summaries and analytics
  • White-label and configurable

User Feedback Highlights

Most Praised

  • High accuracy validated vs. ER doctors
  • NPS 4x industry average
  • 4x-10x ROI from acquisition/retention
  • 85% faster than telephone triage
  • 60%+ triage users convert to patients
  • Reduces ER visits and staff burden

Common Complaints

  • Does not provide diagnoses
  • Struggles with ambiguous/unique cases
  • Some mobile UI issues (e.g., advice visibility)
  • Integration setup 2-8 weeks
  • Limited detailed public reviews