Guru
ExternalGuru is an AI-powered knowledge management platform that acts as the single source of truth for company information, delivering permission-aware, cited answers via chat, research, and enterprise search. It enables the creation of customizable AI Knowledge Agents tailored for roles like HR Buddy or Sales Optimizer, integrated seamlessly with over 100 tools including Slack, Salesforce, and Google Drive. With robust security features such as SOC 2 compliance, GDPR adherence, and zero data retention, Guru boosts productivity for sales, support, and onboarding teams while ensuring accuracy and governance in knowledge sharing.
Description
Guru is an AI-powered knowledge management platform that acts as the single source of truth for company information, delivering permission-aware, cited answers via chat, research, and enterprise search. It enables the creation of customizable AI Knowledge Agents tailored for roles like HR Buddy or Sales Optimizer, integrated seamlessly with over 100 tools including Slack, Salesforce, and Google Drive. With robust security features such as SOC 2 compliance, GDPR adherence, and zero data retention, Guru boosts productivity for sales, support, and onboarding teams while ensuring accuracy and governance in knowledge sharing.
Key capabilities
- AI-driven knowledge search and chat grounded in verified company data
- Customizable AI Knowledge Agents for specific roles
- Enterprise search with intent understanding
- 100+ integrations with tools like Slack, Google Drive, Zendesk, Salesforce
- Advanced security and compliance (SOC 2, GDPR, SSO, SCIM, encryption)
Core use cases
- 1.Sales optimization and productivity
- 2.Customer support query resolution
- 3.HR onboarding and assistance
- 4.Remote team knowledge access
- 5.Compliance-focused knowledge management
Is Guru Right for You?
Best for
- Mid-market tech companies and remote teams (51-1000 employees)
- Sales and customer support teams needing contextual answers
- Organizations requiring compliance, accuracy, and governance
Not ideal for
- Small businesses due to high costs
- Teams needing complex nested hierarchies or long-form docs
- Users avoiding rip-and-replace content migration
Standout features
- Verification workflows for knowledge accuracy
- Proactive AI answers across integrations
- Browser extensions for quick access
- Permission-aware governance
- Customizable AI agents
- High user satisfaction ratings (4.7-4.8/5)
Pricing
Starter
Enterprise
Reviews
Based on 0 reviews across 0 platforms
User Feedback Highlights
Most Praised
- Intuitive interface and quick setup with 98% adoption satisfaction
- Reduces SME burden through verification cadences
- Strong integrations minimize context switching
- Boosts productivity in sales, support, and onboarding
- Excellent security praised by users
Common Complaints
- Rudimentary AI features not fully mature for advanced automation
- Learning curve for setup and advanced features
- Limited customization for interfaces and hierarchies
- Search may require precise keywords with result limits
- Expensive for small businesses