Cookie policy

Effective date: June 3, 2026

This page explains how i10X uses cookies and similar storage technologies on i10x.ai, the categories we use them in, and how you can change your choices at any time.

Cookie preferences

What are cookies?

Cookies are small text files that a website stores in your browser when you visit it. They let the site remember information about you — such as that you're signed in or which language you prefer — between page loads and across visits.

Why we use cookies

We use cookies for four reasons: to make essential parts of the site work (such as keeping you signed in), to remember preferences you've expressed (such as theme and language), and — only with your consent — to understand how the product is used so we can improve it, and to measure how our advertising performs. The analytics and marketing categories are off until you opt in.

How we protect your data when analyzing usage

Even when you consent to analytics, we apply technical safeguards to limit what is collected. Our analytics provider records that you interacted with an element but does not capture the actual text you type. Password fields, email inputs, payment fields, and one-time codes are excluded from autocapture entirely. In session recordings, all form fields and editable text are visually masked so the contents never appear on replay. We keep analytics and advertising separate, and we do not use your data for any automated decision that has a legal or similarly significant effect on you.

Cookies we use

Cookies are grouped into the four categories below. Strictly necessary cookies are always on. The other three categories are off by default and only turn on if you opt in. Each category lists the specific cookies it covers, who provides them, what they are used for, and how long they last.

Strictly necessary

Required for the site to work — they keep you signed in, remember your language, and protect against fraud. These cannot be turned off.

Name	Provider	Purpose	Duration
i10x_consent_v1	i10x	Stores your cookie preferences so we can respect them on every page.	6 months
NEXT_LOCALE	i10x	Remembers the language you chose for the interface.	1 year
access-token	i10x	Keeps you signed in across page loads.	Until you clear it

Functional

Remember UI preferences such as theme, sidebar state, and in-product wizard progress. Disabling them resets these preferences on every visit.

Name	Provider	Purpose	Duration
intercom-id-<app-id>	Intercom	Anonymous visitor identifier used by the Intercom Messenger widget.	Until you clear it
intercom-session-<app-id>	Intercom	Identifies your current browser session in the Intercom Messenger, so you keep access to previous conversations.	1 week
intercom-device-id-<app-id>	Intercom	Identifies the device interacting with the Intercom Messenger to prevent abuse. Refreshed on each ping.	9 months

Analytics

Help us understand how the product is used so we can improve it. Includes Google Tag Manager, Mixpanel product analytics, and Sentry error reports with your IP address, cookies, and request headers attached.

Name	Provider	Purpose	Duration
_ga	Google	Distinguishes unique visitors so Google Analytics can report aggregate usage.	2 years
_ga_<container-id>	Google	Persists Google Analytics session state for the specific GA4 property.	2 years

Marketing

Let us measure how our advertising performs and attribute sign-ups to the campaigns that drove them. Includes Google Ads conversion tracking. Disabling them means campaign performance cannot be measured.

Name	Provider	Purpose	Duration
_gcl_au	Google	Lets Google Ads attribute conversions to the ad click that brought you here, for campaign measurement.	90 days

First-party and third-party cookies

First-party cookies are set directly by i10x.ai. Third-party cookies are set by the providers listed in the tables above — for example, Google (Tag Manager, Analytics, and Ads), Mixpanel, Sentry, and Intercom. Third-party cookies are only set if you have granted consent for the category that includes them.

Controlling cookies in your browser

In addition to the in-product cookie preferences, every major browser lets you view, block, or delete cookies. Disabling all cookies in your browser may break parts of the site that depend on strictly necessary cookies (for example, you may not stay signed in).

International data transfers

i10X's own application servers are hosted in the European Union, so first-party processing does not leave the EEA. The only third-party transfers outside the EEA happen when your browser sends data directly to Google (Tag Manager, Analytics, and Ads) and Mixpanel, both based in the United States. Both providers are certified under the EU-US Data Privacy Framework, which is the legal basis we rely on for these transfers; we fall back to Standard Contractual Clauses if a provider's certification ever lapses. Sentry, our error-tracking provider, processes data in the European Union (Germany), so no transfer outside the EEA occurs for those events.

Your rights

You can withdraw your consent at any time using the button below — withdrawal takes effect immediately and does not affect the lawfulness of processing carried out before. Where applicable law gives you them, you also have the right to access, rectify, or erase your personal data, to restrict or object to its processing, to data portability, and to lodge a complaint with your local data protection authority.

Cookie preferences

Changes to this policy

If we add new cookies, change how existing cookies are used, or otherwise materially update this policy, we will bump the consent version so that you are re-prompted and asked to make your choices again. The effective date above always reflects the most recent material change.

Data controller and contact

The data controller for cookies set on i10x.ai is:

i10X Global Pte Ltd
77 High Street, #07-10
Unit 4255
179433 Singapore
support@i10x.ai

EU Representative

Under Article 27 GDPR, our designated representative for the European Union is:

Rickert Rechtsanwaltsgesellschaft m.b.H.
Colmantstraße 15
53115 Bonn
Germany
info@rickert.law
Phone: +49 (0)228 74 898 0
Fax: +49 (0)228 74 898 66

Our data protection officer can also be reached by email at datenschutz@rickert.net or by post at the address above, marked "Data Protection Officer".

For full details on how we handle personal data outside of cookies, see our privacy policy.